At Firchat , your privacy is a top priority. Your privacy is at the core of how we design and build the services and products you know and love so you can trust them completely and focus on building meaningful connections.
We appreciate the trust you place in us in providing us with information, which we take very seriously.
We will not compromise on privacy issues. We design all of our products and services with your privacy in mind. We employ experts from a variety of fields, including legal, security, engineering, product design, and more, to ensure that any decisions we make respect your privacy.
We strive to be transparent about how we handle your data. Since we use many of the same online services you use, we know that insufficient information and overly complex language are common issues in privacy policies. We took the exact opposite approach: we wrote our privacy policy and related documents in plain language. We actually want you to read our policy and understand our privacy practices!
We work hard to keep your information safe We have a dedicated team to keep your data safe. We are constantly updating our security practices and investing in our security efforts to enhance the security of your information.
Privacy Policy
Welcome to Firchat 's Privacy Policy. Thank you for taking the time to read it.
We appreciate your trust in us with your information, and we intend to maintain that trust forever. Start by making sure you understand what information we collect, why we collect it, how it is used, and the choices you have regarding your information. This policy describes our privacy practices in plain language and minimizes legal and technical jargon.
This privacy policy applies to websites, applications, events and other services operated by Finchat . For simplicity, we refer to all of these as our “Services” in this Privacy Policy. For greater clarity, we have added a link to this Privacy Policy on all applicable Services.
Certain services may require their own unique privacy policies. If a specific service has its own privacy policy, that policy (rather than this Privacy Policy) applies.
It goes without saying that we can't help you make meaningful connections without some information about you, such as basic profile details and the type of people you want to meet. We also collect information generated when you use our Services, such as access logs, and information from third parties, such as when you access our Services through a social media account. If you need more information, we'll go into more detail below.
Information you provide to us
You choose to provide us with certain information when using our Services. This includes:
When you create an account, you provide us with at least your login credentials, such as:
username;
email address;
photo;
and more..
When you complete your profile, you may share additional information with us, such as details about your interests and other details, and content such as photos and videos. To add certain content (such as pictures or videos), you may allow us to access your camera or photo album. Some of the information you choose to provide to us may be considered "special" or "sensitive" in certain jurisdictions, such as your race or ethnicity, sexual orientation, and religious beliefs. By choosing to provide this information, you consent to our processing of that information.
If you contact our customer service team, we collect the information you provide to us during your interaction. Sometimes we monitor or record these interactions for training purposes and to ensure high quality service.
If you ask us to communicate with or otherwise process another person’s information (for example, if you ask us to send an email to a friend on your behalf), we will collect the information about that other person that you provide to us in order to complete your application.
Of course, as part of operating the service, we also process your chats with other users and the content you post.
Information We Receive from Others
In addition to the information you provide directly to us, we also receive information about you from other people, including:
Other Users Other users may provide information about you when they use our Services. For example, we may collect information about you from other users if they contact us about you.
Social Media You can create and log into your Firchat account using Social Google . This saves you from having to remember yet another username and password and allows you to share some of the information from your social media accounts with us.
Other Partners We may receive information about you from our partners, for example when Firchat adverts are published on partners’ websites and platforms (in which case they may pass on details about the success of the campaign).
Information collected when you use our services
When you use our Services, we collect information about which features you have used, how you have used them, and which devices you use to access our Services. For more details, see below:
Usage Information We collect information about your activities on our Services, such as how you use them (e.g., the date and time you logged in, the features you used, searches, clicks and pages shown to you, referring web page addresses) and how you interact with other users (e.g., the users you connect and interact with, the times and dates you communicate, the number of messages you send and receive).
Device Information We collect information about the device you use to access our Services, including:
Hardware and software information, such as IP address, device ID and type, device-specific and application settings and characteristics, application crashes, advertising IDs (such as Google’s AAID and Apple’s IDFA, both of which are randomly generated numbers that you can reset by going to your device settings), browser type, version and language, operating system, time zone, identifiers associated with cookies or other technologies that uniquely identify your device or browser (such as IMEI/UDID and MAC address);
Information about your wireless and mobile network connections, such as your service provider and signal strength;
Information about device sensors such as accelerometers, gyroscopes, and compasses.
Additional Information with Your Consent If you give us permission, we may collect your precise geographic location (latitude and longitude) in a variety of ways, depending on the service and device you use, including GPS, Bluetooth or Wi-Fi connections. Even if you are not using the Services, collection of your geolocation may occur in the background if you have given us permission that expressly permits such collection. If you deny our permission to collect your geolocation, we will not collect it. Likewise, we may collect photos and videos from you if you agree (for example, if you want to post photos, videos or streams on the Service).
Like most providers of online services, we use cookies to provide, protect and improve our services, including to remember your preferences, recognize you when you visit our website, and personalize and tailor advertising to your interests. To achieve these purposes, we may also associate the information in cookies with other personal information we hold about you.
You can use a variety of cookie management options. Please note that changing your cookie preferences may reduce your browsing experience on our website. In some cases, you may not even be able to use all or part of the features of our website.
Some web browsers, including Safari, Internet Explorer, Firefox, and Chrome, have a Do Not Track (“DNT”) feature that tells websites that users do not want their online activities to be tracked. If a website that responds to DNT signals receives the DNT signal, the browser can prevent that website from collecting certain information about the browser user. Not all browsers offer the DNT option, and DNT signals are not yet uniform. As a result, many businesses, including Fircat , do not currently respond to DNT signals.
The main reason we use your information is to provide and improve our services. In addition, we use your information to help ensure your security and to provide you with advertising that may be of interest to you. Please read on for a more detailed description of the various reasons we use your information, as well as practical examples.
To administer your account and provide you with our services
Create and manage your account
To provide you with customer support and respond to your requests
Complete your transaction
Communicate with you about our services, including order management and billing
Help you connect with other users
Analyze your profile, Service activity, and preferences to recommend you meaningful connections and to recommend you to others;
Displaying users' profiles to each other
Ensure a consistent experience across devices
Link the various devices you use so that you can enjoy a consistent experience with our services across all your devices. We do this by linking device and browser data, such as when you log into your account on different devices, or using partial or full IP address, browser version and similar data about your device to help identify and Link them.
Providing you with new Finchat services
Show your profile on Fichat features and apps
Manage your account with these new features and apps
Manage discounts or other offers
Develop, display and track content and advertising based on your interests on our Services and other websites
Communicate with you via email, phone, social media or mobile devices about products or services we think may be of interest to you
Manage focus groups and surveys
Conduct research and analysis on user behavior to improve our services and content (for example, we may decide to change the look and feel or even significantly modify a given feature based on user behavior)
Develop new features and services (for example, we may decide to build further interest-based features based on user requests).
Addressing ongoing or suspected misconduct on or off the platform
Perform data analysis to better understand and design countermeasures to these activities
Retain data related to fraudulent activity to prevent recurrence
Comply with legal requirements
Assisting law enforcement
To enforce or exercise our rights, such as our terms
To process your information as described above, we rely on the following legal bases:
To provide you with our Services: Most often, we process your information to perform the contract between you and us. For example, when you use our Services to build meaningful connections, we use your information to maintain your account and profile, make it viewable to other users, and recommend other users to you.
Legitimate Interests: We may use your information where we have a legitimate interest in doing so. For example, we analyze user behavior on our Services to continually improve our Services, we recommend products we think may interest you, and we process information for administrative, fraud detection, and other lawful purposes.
Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You can withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
Firchat , please use our app in a civilized manner and do not tolerate the following:
1. Offensive language;
2. Pornographic content;
3. Nudity;
4. Violence;
5. Screenshots and Screen Recording
6. Bloody.
7. Minors;
8. Harassment.
Firchat , we will immediately ban your account.
Finchat , you can also report them to us.
Since our goal is to help you build meaningful connections, the primary sharing of user information is of course with other users. We also share some user information with service providers and partners who assist us in operating our services.
When you voluntarily disclose information on the Services, including your public profile, you are sharing that information with other users. Please be careful with your information and make sure that what you share is what you would like to see publicly, because once you share your information, neither you nor we can control what others do with it.
We use third parties to help us operate and improve our services. These third parties assist us with a variety of tasks, including data hosting and maintenance, analytics, customer service, marketing, advertising, payment processing, and security operations.
We may also share information with partners who distribute and assist us in advertising our services. For example, we may share limited information about you in hashed, non-human-readable form with advertising partners.
We follow a rigorous vetting process before engaging any service provider or working with any partner. All of our service providers and partners are required to agree to strict confidentiality obligations.
We may transfer your information if we are involved in a merger, sale, acquisition, divestiture, reorganization, reorganization, dissolution, bankruptcy or other change of ownership or control, in whole or in part.
We may disclose your information if reasonably necessary to: (i) comply with legal process, such as a court order, subpoena or search warrant, a government/law enforcement investigation, or other legal requirement; (ii) assist in the prevention or detection of crime (in each case, subject to applicable law); or (iii) protect the safety of any person.
We may also share information: (i) if disclosure may mitigate our liability in actual or threatened litigation; (ii) as necessary to protect our legal rights and the legal rights of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing.
We may ask for your consent to share your information with third parties. In this case, we will clearly state why we are sharing the information.
We may use and share Non-Personal Information (i.e., information that does not, by itself, identify you, such as device information, general demographic data, general behavioral data, geolocation in de-identified form) as well as Personal Information in hashed, non-human-readable form, in any of the circumstances described above. We may combine this information with other Non-Personal Information or Personal Information in hashed, non-human-readable form collected from other sources.
We want you to be in control of your information, so we provide you with the following tools:
Access/update tools within the Services. Tools and account settings help you access, correct, or delete information you have provided to us that is associated with your account directly within the Services. If you have any questions about these tools and settings, please contact our account team at mashanye065@gmail.com for assistance
Device permissions. Mobile platforms have a permission system for certain types of device data and notifications, such as phone book and location services and push notifications. You can change the settings on your device to consent or object to the collection of that information or the display of that notification. Of course, if you do this, some services may lose full functionality.
Deletion. You can delete your account directly using the corresponding function on the Service.
We want you to understand your privacy rights. Here are a few key points to remember:
View your information. Applicable privacy laws may give you the right to review the personal information we hold about you (depending on the jurisdiction, this may be called a right of access, a right of portability or a variation of these terms). You can request a copy of your personal information by contacting us at mashanye065@gmail.com
Update your information. If you believe that the information we hold about you is inaccurate, or that we no longer have the right to use it, and wish to request correction, deletion or to object to the processing of the information, please contact us at mashanye065@gmail.com
For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above request.
Please keep in mind that we may deny a request for certain reasons, including that the request is unlawful or may violate trade secrets or intellectual property rights or invade the privacy of other users. If you wish to receive information about another user, such as a copy of any messages you receive from him or her through our Services, the other user must contact our Privacy Officer to provide written consent before the information is released.
In addition, we may be unable to comply with certain requests to object to the processing of personal information, particularly where such requests do not allow us to no longer provide services to you. For example, if we do not have your date of birth, we cannot provide the Service.
Uninstall. You may uninstall the App using your device’s standard uninstall process to stop all information collected by the App. If you uninstall the App from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the App on the same mobile device, we will be able to reassociate this identifier with your prior transactions and activity.
Accountability. In some countries, including the EU, you have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority to whom you can lodge a complaint may be, in particular, your place of habitual residence, your place of work or our place of establishment.
We work hard to protect your personal information from unauthorized access or alteration, disclosure, or destruction. Like all technology companies, although we take steps to protect your information, we do not promise, and you should not expect, that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and periodically review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
If we suspect or discover any security breach, we may suspend your access to all or part of the Service without prior notice. If you believe your account or information is no longer secure, please notify us immediately at mashanye065@gmail.com
We retain your personal information only for as long as it is needed for legitimate business purposes and as permitted by applicable law. To protect the safety of users on and off our Services, we implement a three-month security retention period after account deletion. During this period, account information will be retained, but the account will of course no longer be displayed on the Services.
In practice, we delete or anonymize your information after your account is deleted (after a security retention period) or after two years of continuous inactivity, unless:
We must retain this information to comply with applicable law (for example, certain “traffic data” is retained for one year to comply with statutory data retention obligations);
We must keep it to demonstrate our compliance with applicable law (for example, records of consents to our Terms, Privacy Policy, and other similar consents are kept for five years);
There is an outstanding issue, claim, or dispute that requires us to retain the information until it is resolved;
or The information must be retained for our legitimate business interests, such as fraud prevention and enhancing the safety of our users. For example, it may be necessary to retain information to prevent users who have been banned due to unsafe behavior or security incidents from opening new accounts.
Please keep in mind that while our systems are designed to execute the data deletion process according to the guidelines above, due to technical limitations we cannot commit to deleting all data within a specific time frame.
Our Services are intended for use by users who are 18 years of age or older. We do not allow users under the age of 18 to use our Platform, and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism provided in the Service.
Because we're always looking for new and innovative ways to help you connect meaningfully, this policy may change over time. We will notify you before any significant changes take effect so that you have time to review them.
If you have any questions about this privacy policy, you can contact us at mashanye065@gmail.com